NEVER APOLOGIZE! That is their signature. No matter how long you hold the line when call Customer Service Hotline, even their system down also never even say "Sorry". Only emphasize on the phrase "As I told you". Never ever return your call after promise to call back in 24hrs. Never say "Sorry" after we call back the 2nd reminder about the never return call.
Hey, people pay bills, I pay bills..every month. Why I am getting this type of service. I